Our fundraising promise
St John Ambulance is a member of the
Fundraising Standards Board self-regulatory scheme. The Fundraising
Standards Board works to ensure that organisations raising money
for charity from the public do so honestly and properly. As members
of the scheme, we follow the Institute of Fundraising’s Codes of
Fundraising Practice and comply with the key principles embodied in
the Codes and in this Promise
We are committed to high standards
- We do all we can to ensure that fundraisers, volunteers and
fundraising contractors working with us to raise funds comply with
the Codes and with this Promise
- We comply with the law including those that apply to data
protection, health and safety and the
environment
We are honest and open
- We tell the truth and do not exaggerate
- We do what we say we are going to do
- We answer all reasonable questions about our
fundraising activities and costs. Please contact us fundraising@nhq.sja.org.uk
or see our Annual Report if you require further
details
We are clear
- We are clear about who we are, what we do and
how your gift is used
- Where we have a promotional agreement with a
commercial company, we make clear how much of the purchase price we
receive
- We give a clear explanation of how you can
make a gift and amend a regular commitment
We are respectful
- We respect the rights, dignities and privacy
of our supporters and beneficiaries
- We will not put undue pressure on you to make
a gift and if you do not want to give or wish to cease giving, we
will respect your decision
- If you tell us that you don’t want us to
contact you in a particular way we will not do so
We are fair and reasonable
- We take care not to use any images or words
that cause unjustifiable distress or offence
- We take care not to cause unreasonable
nuisance or disruption
We are accountable
- If you are unhappy with anything we’ve done
whilst fundraising, you can contact us to make a complaint
- We have a complaints procedure, a copy of
which is available on request. If we cannot resolve your complaint,
we accept the authority of the Fundraising Standards Board to make
a final adjudication
Visit the Fundraising Standards Board website:
http://www.frsb.org.uk/
Contact Us: fundraising@nhq.sja.org.uk
